Client concerns

If you have any concerns about your account or the services you receive, you may reach out to your Branch Manager or send your complaint directly to our firm’s Designated Complaints Officer, Michael Williams, for review:

 

            Designated Complaints Officer
            Richardson GMP Limited
            Compliance Department
            145 King Street West, Suite 500
            Toronto, Ontario M5H 1J8
            Complaints@RichardsonGMP.com

You can also contact the Compliance Department at 1.866.263.0818.

We will acknowledge receipt in writing to you within five (5) business days of receiving the complaint. This acknowledgement will include the name and contact information of the individual handling your file, as well as the Investment Industry Organization of Canada’s (IIROC) complaint handling brochures. We will then review your complaint and the circumstances surrounding it. In conducting our review, we may contact you if we need more information. We will send you a substantive response letter to your complaint within 90 days of receipt. If more time is required to review your complaint, we will advise you of the reason for the delay and the expected completion date of our review.